Shipping policy

At Modern Casa, we want your order to reach you safely, securely, and as quickly as possible. Every order is carefully processed and packed before being handed over to our trusted delivery partners.

Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after order confirmation. During sales, festive periods, high-volume days, or unforeseen circumstances, dispatch may take slightly longer.

Once your order has been dispatched, you will receive tracking details through WhatsApp, SMS, and/or email, depending on the contact information provided while placing your order.

Delivery Timeline

Most orders are delivered within 3–7 business days after dispatch, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays, strikes, operational disruptions, or other unforeseen events.

Shipping Coverage

We currently deliver across serviceable pin codes in India. At present, we do not offer international shipping.

Delivery availability may vary depending on the product, location, and serviceability of our courier partners.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Any free-shipping offers or minimum-order requirements displayed on our website will be subject to the applicable offer terms at the time of purchase.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and serviceable pin codes. COD availability will be displayed at checkout.

For certain COD orders, we may contact you by call, WhatsApp, or SMS to confirm the order before dispatch.

Order Tracking

Once your order is shipped, tracking information will be shared with you. You can use the provided tracking link to follow the status of your shipment.

Please allow some time after dispatch for tracking information to become active on the courier partner's system.

Delivery Attempts

Our courier partner may contact you before attempting delivery. Please ensure that the mobile number and delivery address provided while placing the order are accurate.

If delivery is unsuccessful due to an incorrect or incomplete address, inability to contact the recipient, refusal to accept the shipment, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Damaged or Tampered Packages

If the outer packaging appears significantly damaged or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

If you receive an incorrect, damaged, defective, or incomplete product, please contact our Customer Support team within 48 hours of delivery, along with the required photographs/videos and order details.

Such requests will be handled in accordance with our Return, Replacement & Refund Policy.

Split Shipments

Orders containing multiple products may occasionally be shipped separately due to product availability, warehouse allocation, or logistical requirements.

In such cases, you may receive multiple shipments and separate tracking details for the same order. This does not necessarily mean that any item from your order is missing.

Delays & Unforeseen Circumstances

While we make every effort to ensure timely delivery, Modern Casa cannot guarantee exact delivery dates.

Delays caused by courier partners, weather conditions, natural events, government restrictions, regional disruptions, public holidays, operational issues, or other circumstances beyond our reasonable control may occasionally occur.

If your shipment is significantly delayed, please contact our Customer Support team and we will assist you with the latest available shipment information.

Need Help With Your Shipment?

For any questions regarding the dispatch, tracking or delivery of your order, please contact Modern Casa Customer Support:

WhatsApp / Call: +91 82658 46361
Email: support@moderncasa.in
Customer Support Hours: Monday to Saturday, 10 AM to 7 PM

Please keep your Order ID handy when contacting our team so we can assist you faster.