Privacy policy

Last Updated: September 2026

At Modern Casa, we respect your privacy and are committed to protecting your personal information.

Modern Casa is owned and operated by Flying Leap Ecom Private Limited (“Modern Casa”, “Company”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, store, share and otherwise process your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. Information We Collect

Depending on how you interact with Modern Casa, we may collect information including:

Personal and Contact Information

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • PIN code and location information provided as part of your address

Order and Transaction Information

  • Products purchased
  • Order value
  • Order history
  • Payment status and method
  • Shipping and delivery information
  • Returns, replacements, refunds and cancellations

Payment Information

Payments may be processed through authorised third-party payment service providers.

We generally do not directly store complete sensitive payment credentials such as your full card number, CVV, UPI PIN or banking password.

Our payment service providers may collect and process payment-related information in accordance with their own privacy policies and applicable law.

Website and Device Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed
  • Products viewed
  • Referring pages or sources
  • Website interactions
  • Cookie and similar technology data

Customer Support Information

When you communicate with us through email, telephone, WhatsApp, social media or other support channels, we may collect information relating to your enquiry, order and communication with us.

This may include photographs, videos or other evidence submitted in connection with a return, replacement, damaged-product or customer-support request.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Confirm orders, including Cash on Delivery orders.
  • Process payments, cancellations, returns, replacements and refunds.
  • Arrange shipping and delivery.
  • Provide order and tracking updates.
  • Respond to customer-support requests.
  • Communicate with you through email, SMS, WhatsApp or telephone regarding your orders.
  • Maintain and improve our website, products and customer experience.
  • Analyse website usage and shopping behaviour.
  • Detect and prevent fraud, misuse and suspicious transactions.
  • Maintain business and transaction records.
  • Comply with applicable legal, tax, accounting and regulatory requirements.
  • Resolve disputes and enforce our policies and agreements.
  • Send promotional communications where you have provided consent or where otherwise permitted under applicable law.

3. Order & Transactional Communications

When you place an order with Modern Casa, we may contact you regarding your transaction through channels including telephone, WhatsApp, SMS and email.

These communications may include:

  • Order confirmation
  • COD verification
  • Payment updates
  • Shipping and tracking information
  • Delivery updates
  • Return or replacement updates
  • Refund information
  • Customer-support communications

These communications are necessary for us to process and service your order.

4. Marketing Communications

Where you have provided consent, or where otherwise permitted under applicable law, we may use your contact information to send you information about:

  • New products
  • Offers and discounts
  • Promotions
  • New collections
  • Back-in-stock notifications
  • Cart reminders
  • Other Modern Casa updates

You may opt out of eligible promotional communications using the unsubscribe or opt-out method provided in the communication or by contacting us.

Opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications regarding your orders.

5. Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand customer behaviour, measure website performance and improve your shopping experience.

These technologies may also be used, subject to applicable requirements and preferences, for analytics, advertising and marketing purposes.

Cookies may help us understand information such as which pages or products visitors view, how visitors reach our website and how they interact with the website.

You may be able to manage or disable certain cookies through your browser settings or any cookie-management tools made available on our website.

Disabling certain cookies may affect the functionality or experience of the website.

6. How We Share Your Information

We do not sell your personal information.

We may share necessary personal information with trusted third parties who help us operate our business and provide our services.

These may include:

Payment providers
To securely process payments and refunds.

Courier and logistics partners
To ship, track and deliver your orders and manage reverse pickups.

Technology and ecommerce providers
To operate our website, checkout, hosting, databases and related infrastructure.

Communication providers
To send transactional emails, SMS, WhatsApp messages and other customer communications.

Analytics and advertising providers
To understand website performance and, where permitted, measure and improve advertising and marketing.

Customer-support and operational providers
Where required to provide customer service, fraud prevention, order management or other business functions.

We seek to provide third parties only with information reasonably necessary for them to perform their respective services.

We may also disclose information where required by law, regulation, court order or governmental authority, or where reasonably necessary to protect our legal rights, customers, business or others.

7. Third-Party Services

Our website and services may integrate with third-party platforms and service providers.

These third parties may process information in accordance with their own privacy policies and terms.

Modern Casa is not responsible for the privacy practices of independent third-party websites or services that are outside our control.

We encourage you to review their applicable privacy policies where appropriate.

8. Data Security

We take reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

Customers are also responsible for protecting their account credentials and should not share passwords, OTPs, UPI PINs or other confidential authentication information with unauthorised persons.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy.
  • Provide our products and services.
  • Maintain transaction and business records.
  • Handle returns, refunds and customer-support matters.
  • Comply with legal, accounting, tax and regulatory requirements.
  • Prevent fraud and resolve disputes.

When personal information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our data-retention practices.

10. Your Rights & Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information regarding personal data processed by us.
  • Request correction or updating of inaccurate information.
  • Request deletion or erasure of certain personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of eligible promotional communications.
  • Raise a grievance regarding the handling of your personal information.

Certain information may need to be retained even after a request for deletion where required for legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate purposes permitted by law.

To submit a privacy-related request, please contact us at support@moderncasa.in.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and products are intended for purchase by individuals legally capable of entering into transactions.

We do not knowingly seek to collect personal information directly from children in circumstances where parental or guardian consent would be required under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

12. Links to Other Websites

Our website may contain links to third-party websites, social media platforms or other external services.

Once you leave our website, the collection and use of your information may be governed by the privacy policies of those third parties.

We encourage you to review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We encourage you to periodically review this page for updates.

14. Governing Law

This Privacy Policy shall be governed by applicable laws of India, including applicable data-protection and privacy requirements.

15. Contact Us / Privacy Grievances

For questions, requests or concerns regarding this Privacy Policy or how your personal information is handled, please contact:

Modern Casa
Operated by Flying Leap Ecom Private Limited

Email: support@moderncasa.in
WhatsApp / Call: +91 82658 46361
Customer Support Hours: Monday to Saturday, 10 AM to 7 PM