Refund policy

Return, Replacement & Refund Policy

At Modern Casa, we take great care to ensure that every order reaches you in the right condition. Each order is checked and securely packed before dispatch.

If you receive a product that is damaged, defective, incorrect, or incomplete, we'll be happy to assist you in accordance with the policy below.

Eligibility for Return or Replacement

You may request a return or replacement if:

  • You received a damaged product.
  • The product has a genuine manufacturing defect.
  • You received an incorrect product different from what you ordered.
  • Your order is missing essential parts or accessories.
  • The product received is materially different from its description on our website.

The issue must be reported to Modern Casa within 48 hours of delivery.

Change-of-Mind Returns

Products are generally not eligible for return or exchange due to a change of mind, including reasons such as no longer requiring the product, ordering the wrong size, colour or variant, or personal preference.

We therefore recommend reviewing the product description, dimensions, specifications, colour and other details carefully before placing your order.

Where a particular product is eligible for an easy return or exchange for reasons beyond damage or defect, this will be specifically mentioned on the respective product page.

How to Raise a Return / Replacement Request

If your purchase meets the eligibility criteria stated above, please contact Modern Casa Customer Support within 48 hours of delivery through any of the following:

WhatsApp / Call: +91 82658 46361
Email: support@moderncasa.in

When raising your request, please provide:

  1. Your Order ID and registered contact details.
  2. A brief description of the issue with the product.
  3. An unboxing video of the parcel clearly showing the shipping label, particularly in cases involving a damaged, incorrect, incomplete, or missing product.
  4. 2–3 clear photographs showing the product and the issue being reported.
  5. Photographs of the outer packaging and shipping label, wherever relevant.

For return or replacement requests involving a damaged product, incorrect product, missing parts, or an incomplete order, photographs and/or video evidence of the product and packaging may be required for us to verify and process the request.

Please retain the original packaging, tags, accessories, manuals, parts, and any other items received with the product until your request has been resolved.

Conditions for Approval

To be eligible for a return or replacement, the product should be:

  • Unused and in its original condition, except where reasonable handling was necessary to identify a defect.
  • Returned with its original packaging.
  • Accompanied by all accessories, manuals, parts, freebies and other items originally supplied.
  • Returned with all original tags and labels intact, wherever applicable.

Modern Casa reserves the right to verify the issue before approving a return, replacement or refund.

Products damaged due to misuse, improper handling, incorrect installation, normal wear and tear, or damage occurring after delivery will not be eligible for return or replacement.

Products Requiring Assembly or Installation

For products requiring assembly or installation, please inspect the product and its parts before completing the assembly wherever reasonably possible.

Products may not be eligible for return after successful installation or assembly unless a genuine manufacturing defect is subsequently identified.

Reverse Pickup

Once your return or replacement request has been approved, we will arrange a reverse pickup wherever reverse-pickup service is available.

Reverse pickup is generally initiated within 3–5 business days after approval.

In locations where reverse pickup is unavailable, our Customer Support team will guide you regarding the available return procedure.

Please ensure that the product is securely packed in its original packaging with all accessories, parts and tags intact before handing it over to the courier partner.

Replacement

Once the returned product has been received and inspected, an approved replacement will be processed, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund or store credit, as applicable.

Refunds

If a refund is approved, it will be initiated after the returned product has been received and successfully inspected by our team.

For prepaid orders, approved refunds will generally be processed to the original payment method.

For Cash on Delivery (COD) orders, our Customer Support team may request your bank account or UPI details to process an approved refund, or another available refund method may be offered.

Once a refund has been initiated by Modern Casa, it may take approximately 5–10 business days to reflect in your account, depending on your bank or payment provider.

Non-Returnable Products

Certain products may be non-returnable due to their nature, hygiene considerations, customisation, installation, size, or other product-specific reasons.

Any such restriction will be mentioned on the applicable product page.

Products marked Final Sale / Non-Returnable cannot be returned unless they are received damaged, defective, incorrect, or incomplete.

Damaged or Tampered Packages

If the outer packaging appears significantly damaged or tampered with at the time of delivery, we recommend refusing the delivery wherever reasonably possible.

If you discover damage after opening the package, please contact Modern Casa Customer Support within 48 hours of delivery.

Please provide the required unboxing video, photographs of the product, packaging and shipping label so that our team can verify the issue and assist you with the appropriate resolution.

Order Cancellation

Orders can be cancelled before they have been packed or dispatched.

Once an order has been packed or handed over to the courier partner, cancellation may no longer be possible.

For prepaid orders successfully cancelled before dispatch, the refund will be processed to the original payment method. Once initiated, it may take approximately 2–3 business days to reflect, depending on your bank or payment provider.

If Modern Casa is unable to fulfil an order due to stock availability or another operational reason, the order will be cancelled and any amount paid will be refunded.

Colour, Size & Product Appearance

We make reasonable efforts to display product colours and images accurately. However, colours may vary slightly due to photography, lighting conditions and individual screen/display settings.

For handmade products or products made from natural materials such as wood, stone, textiles or similar materials, minor variations in colour, grain, texture, pattern or finish may naturally occur and may not constitute a defect.

Please review the product dimensions and specifications carefully before purchasing. A product will generally not be considered defective solely because its size is different from what the customer expected where the dimensions were correctly mentioned on the product page.

Need Help?

For any return, replacement, refund or order-related query, please contact Modern Casa Customer Support:

WhatsApp / Call: +91 82658 46361
Email: support@moderncasa.in
Support Hours: Monday to Saturday, 10 AM to 7 PM

Please keep your Order ID handy when contacting our team.